Delivery & Shipping Policy

This Delivery & Shipping Policy (“Policy”) applies to all orders placed on https://bellasotpharma.com (“Website/Site”), operated by Bellasot Pharmaceuticals (“We”, “Our”, “Us”).

At Bellasot Pharmaceuticals, our mission is to revolutionize healthcare by delivering innovative and affordable pharmaceutical solutions. In line with this mission, we ensure safe, efficient, and timely delivery of your orders.

By using this Website and placing an order, you agree to the terms of this Policy.

1. General

We currently deliver pharmaceutical products across India, subject to compliance with applicable regulations and the terms outlined in this Policy.

All transactions are processed in Indian Rupees (INR). International cards may show charges based on your local currency conversion rates.

Product availability is subject to stock and regulatory conditions. If a product is unavailable, we will notify you and initiate a refund to your original payment method.

2. Definitions

3. Cost of Shipping

Shipping charges vary by product type, size, weight, packaging requirements, and delivery location.

Shipping costs are displayed at checkout.
Orders above ₹1,500 qualify for free standard shipping across India, unless otherwise specified.

4. Shipping Updates

Once dispatched, you will receive shipping and tracking details via Email or WhatsApp, enabling you to track your order in real time.

5. Handling Time

Orders typically require 2–3 business days for processing and dispatch, depending on product type and regulatory clearance requirements.

We aim to dispatch orders as quickly as possible while ensuring safety and quality standards.

6. Delivery Time

Delivery timelines depend on:

  • Shipping address

  • Product type

  • Courier service availability

Estimated delivery dates will be shown at checkout. Delivery may be delayed due to external factors such as weather, transportation issues, or regional restrictions.

7. Local Delivery

We provide same-day or next-day delivery in select local areas where feasible. Coverage zones may change based on operational capacity and regulatory guidelines.

8. Pick-Up Option

In-store pickup is available at designated Bellasot Pharmaceuticals locations.
Order pickup times will be communicated via Email or WhatsApp.

9. National Shipping

We ship to all serviceable pin codes within India.
International shipping is not currently available.

10. Other Terms

  • Shipping addresses cannot be changed once the order is placed.

  • Multiple products in one order may be shipped separately.

  • Cash on Delivery (COD) is available for select locations and products.

  • Partial refunds are not applicable.

  • We are not responsible for delays or issues caused by third-party courier partners.

11. Delivery Restrictions

Some products may not be deliverable to certain regions due to regulatory limitations. The system will notify you during checkout if restrictions apply.

12. Wrong or Incomplete Address

Customers must provide accurate shipping details.
Orders returned due to incorrect or incomplete addresses are not eligible for refunds or free reshipment.

13. Return & Refund

If an order cannot be shipped due to stock issues, regulatory restrictions, or unforeseeable circumstances, it will be canceled and a refund initiated.

Refunds for incorrect address entries or customer errors are not permitted.

For detailed conditions, please refer to our Return & Refund Policy.

14. Return Conditions

Returns are accepted only under conditions outlined in our separate Return & Refund Policy, which may vary based on the product category and safety regulations.

15. Data Protection

Customer data collected during the order and delivery process is handled as per our Privacy Policy.

16. Changes to This Policy

We may modify this Policy at any time. Please check this page periodically for updates. Continued use of the Website implies acceptance of the revised Policy.

17. Force Majeure

We are not responsible for delays or non-performance caused by circumstances beyond our control, including natural disasters, pandemics, strikes, transportation disruptions, or changes in law.